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Responsible Business

Delivering Real Value to the World


TJX is the leading off-price retailer of apparel and home fashions worldwide, with seven retail chains operating more than 4,300 stores in nine countries spanning three continents. As a leader in global retail and a Fortune 100 company, we recognize the obligation we have to our key stakeholders – Associates, customers, communities, vendors, and shareholders – to operate a responsible business. At TJX, this includes operating and sourcing ethically to meet our customers’ desire for great value on ever-changing selections of high quality, fashionable, brand name and designer merchandise.


Our business dealings and interactions are grounded in our long-held core values of honesty, integrity, and treating others with dignity and respect.


We hold ourselves to high ethical standards. Our expectations are set forth in the TJX Global Code of Conduct, with which all Associates must agree to comply. We provide periodic training, both formal and informal, to reinforce our expectations. As a responsible business, we also have a long history of practicing excellence in corporate governance. As part of our governance practices, we have a suite of corporate governance materials that outline the standards to which we hold ourselves accountable. We seek to have a highly engaged Board of Directors that represents diversity as to experience, gender, ethnicity/race, and much more to provide sound, expert, and prudent guidance on our operations, strategy, and interests.

We expect high ethical standards from the merchandise vendors with whom we do business, and whose relationships are key to our success. We place great importance on our Vendor Code of Conduct with which we fully expect our vendors around the world to comply.

In addition to operating ethically, we aim to be a retailer of choice for consumers. This means that we challenge ourselves to find new and innovative ways to improve the shopping experience and engage with customers so that customers return to shop our stores again and again.

We believe our efforts in this area are meaningful, and we were pleased to be ranked #2 within the specialty retailer category on Fortune’s 2019 Most Admired Companies list. This list recognizes the Company’s efforts in areas of importance to stakeholders, including: quality of products and services, financial soundness, long-term investment value, and social responsibility.1





TJX's Vendor Social Compliance Committee is composed of management representatives from the U.S., Canada, and Europe and from relevant disciplines within TJX, including merchandising, sourcing, imports, compliance, enterprise risk management, legal, and global communications.

1Please note that references to items accomplished or completed in this section during 2018 denote TJX's Fiscal Year 2019, which ended February 2, 2019.

Section updated in April 2019

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